How did American Express memorialize the tragic events of September 11, 2001? Oncall Interactive partnered with VSA Partners to create a CD-Rom entitled "Remembrance and Renewal." The CD-Rom featured video footage of CEO and Chairman Ken Chenault’s address to the employees as well as individual employee interviews and stories of courage in the face of unspeakable hardship. The disc was bound in an accompanying book that was distributed to thousands of American Express employees. It describes acts of courage, love and caring. It speaks of character and resolve, strength and commitment. Above all, it's a story about moving forward—last year, this year and in the years to come.